All orders are processed within 1–7 days after purchase.
Standard delivery usually takes 7–14 business days, depending on your location.
Please note: delays may occur due to customs clearance, courier issues, or peak seasonal demand.
Once your order has shipped, you’ll receive a tracking number by email.
You can track your order here: Track Your Order.
Please make sure your shipping address is entered accurately at checkout.
We cannot be held responsible for delivery failures due to incorrect or incomplete address details.
If your order is delayed, please allow up to 25 business days before requesting a refund or replacement.
Our 30-day money-back guarantee begins on the day your order is delivered, not on the purchase date.
If you have any questions, contact our support team at info.aglaeabeauty@gmail.com.
We aim to respond within 48–72 hours.
(Please avoid sending multiple emails, as this will not speed up response time.)